Un-check the box for video calling as you will be using the soft phone for audio only click OK.You will see a warning letting you know that you will be taking over a station that is active click Yes if you are ready to take control of the station.Input your extension and password and click Log On your password will be the same as your extension number. Even if you are on campus, you need to connect to the OSU VPN before using the softphone.Logging In and Out of Call Center Hunt Groups.For more information, see: Soft Phones - About. To follow these steps, you will need to ask Telecom to enable your OSU extension for soft phone access. How do I use the Avaya one-X Communicator soft phone?.Stop hunting-If you choose this hunt option, Cisco Unified CM stops hunting after trying to distribute a call to the first member of this line group and the member does not answer the call.Cisco Unified CM then proceeds directly to the next line group in a hunt list. Skip remaining members, and go directly to next group-If you choose this hunt option, Cisco Unified CM skips the remaining members of this line group when the RNA reversion timeout value elapses for the first member.Cisco Unified CM stops trying upon reaching the last member of the current line group. Try next member, but do not go to next group-If you choose this hunt option, Cisco Unified CM distributes a call to idle or available members starting from the first idle or available member of a line group to the last idle or available member.If unsuccessful, Cisco Unified CM then tries the next line group in a hunt list. Try next member then, try next group in Hunt List-If you choose this hunt option, Cisco Unified CM distributes a call to idle or available members starting from the first idle or available member of a line group to the last idle or available member.Choose from the options in the drop-down list box: This option gets applied at the member level. The default value specifies Longest Idle Time.įor a given distribution algorithm, choose a hunt option for Cisco Unified CM to use if a call is distributed to a member of a line group that does not answer. See the Note in the description of the Selected DN/Route Partition field for additional limitations in using the Broadcast distribution algorithm. Broadcast-If you choose this distribution algorithm, Cisco Unified CM distributes a call to all idle or available members of a line group simultaneously.Longest Idle Time-If you choose this distribution algorithm, Cisco Unified CM only distributes a call to idle members, starting from the longest idle member to the least idle member of a line group.Circular-If you choose this distribution algorithm, Cisco Unified CM distributes a call to idle or available members starting from the (n+1)th member of a route group, where the nth member is the next sequential member in the list who is either idle or busy but not "down." If the nth member is the last member of a route group, Cisco Unified CM distributes a call starting from the top of the route group.Top Down-If you choose this distribution algorithm, Cisco Unified CM distributes a call to idle or available members starting from the first idle or available member of a line group to the last idle or available member.It will ring depending on distribution algorithm selectedĬhoose a distribution algorithm, which applies at the line-group level, from the options in the drop-down list box:
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